FEEDBACK TIPS – WHAT TO DO AND WHAT NOT TO DO

FEEDBACK TIPS – WHAT TO DO AND WHAT NOT TO DO

 

Giving honest and constructive feedback to your staff is one of the most important things you can do to develop them. Doing it well really is a skill that you can learn – the day a staff member says ‘thank you for the feedback’ when you have given negative or constructive feedback is the day you know you have done it well. On the other hand, ruling through a letter with a red pen and writing ‘start again’ in large block letters before leaving it on staff member’s chair for them to see first thing in the morning is not optimal.

Woman yelling at people dressed in suits through a megaphone

Here is an easy guide on what to do and what not to do:

 

DO DON’T
Give feedback promptly, as close to the event as possible Put off giving feedback hoping it will get better
Provide negative feedback privately – in an appropriate space. Open plan offices require careful thought Give negative feedback in public or in front of colleagues
Prepare what you are going to say and how Keep a list of problems to give your staff member at the annual performance review
Prepare for objections – most people will automatically want to defend themselves Be in a rush – your employee is bound to have questions
Where possible, start with positive feedback Assume that if there are no questions, the employee has accepted the feedback. This could be a time bomb
Have examples of the issue to give to the employee Discuss the issue with anyone else in the work group
Be specific about the issue Offer your solutions without giving the employee an opportunity to provide a solution
Make sure the feedback is about behaviour, not the person. Be vague or have no example
Describe the impact the behaviour has – either on you, clients or colleagues. Go off on a tangent and start discussing something unrelated
Take your time – show that you have time to discuss the issue Make assumptions about behaviour
Diary note the discussion  
Follow up at a time and date agreed  
Give the employee an opportunity to respond  
Commit to dealing with issues that may be impacting the performance – eg other under performing staff, systems issues  
Be open to receiving feedback yourself  

 

Giving negative feedback is never easy, but once given, you will be pleased it’s been done.

 

As Bill Gates said: “ We all need people who will give us feedback – that’s how we improve”.

GREAT NEWS FOR LAW GRADUATES

GREAT NEWS FOR LAW GRADUATES

 

There has been a lot of depressing news of late about job prospects for law graduates. I decided to do a little digging to see if I could find a crystal ball. And I found one….big-services-graduate

 

The Australian Government publishes statistics in jobs outlook (www.joboutlook.gov.au) and they hold very promising news for law students, recent graduates and junior lawyers.

 

As well as telling us that the unemployment rate for solicitors is below average, the great news is that for the next four years, to November 2019, employment prospects for solicitors is expected to grow significantly after moderate growth over the last 5 years, but strong growth overall in the last 10 years.

 

In terms of actual numbers, the number of employed solicitors across Australia in November 2013 was just below 57,000 – this number is expected to grow to almost 69,000 by the end of 2019, with job openings across all sectors (private practice, government, and corporate) expected to be above average.

 

I do wonder, however, what happened to the 15,000 lawyers who disappeared between 2013 and 2014!

 

The statistics also show us that lawyers work longer hours than the average person (no surprise there), and that 36% of the profession is under 35. I expect this number will increase as more and more universities open law schools.

 

What does this mean for you? For employees it is good news, in that after years of only moderate job growth, demand for lawyers looks set to increase. But (there is always a but, isn’t there?), it also means that you have to work hard to develop your expertise and networking skills, as well as think outside the box in terms of where you might look for your next job.

 

For employers, I hope this means that the expected increase in lawyer jobs means that this is as a result of increased demand from clients. When recruiting, the vast majority of people you see will be very young, but don’t dismiss the idea of recruiting someone more experienced.

 

You can read the statistics here for solicitors, and here for barristers.

NAILING THE END OF THE INTERVIEW

Picture this – you have prepared for your interview for a new job. You updated your CV, researched the role, prepared for questions specifically relating to the role, looked at the LinkedIn profiles of the people interviewing you.

The interview goes well – it is a very conversational style, you think you have answered all their questions well, with lots of examples from your experience highlighting how you will be perfect for the job.

Then you get this question:

“Do you have any questions for me?”

And you say “No.” NAILING THE END OF THE INTERVIEW

This is the worst possible end to a job interview.

As well as preparing for the interview in terms of the role, and your fit for it, you also need to be prepared with interesting and interested questions for your interviewer. You may have specific questions about the role, but think about taking the questions further than the actual role – to make it more personal. These sorts of questions will not only demonstrate intelligence and emotional awareness, but will also lead to a very conversational end to the interview. These examples are only our suggestions, you can probably think of several others:

  • What do you like most about working here?
  • Do you have any concerns about gaps in my skill set that you would like me to address?
  • What are the challenges facing the firm?
  • Can you tell me about the team I would be working with?
  • Does the firm have any growth plans?
  • What do you think would be the biggest challenge for a new starter in this group?
  • What is the induction process for new starters?
  • How do you measure performance in the team/firm?
  • What are the next steps in the recruitment process?
  • If I am successful, is it possible to meet with another member of the team before I start work?

Of course, we don’t suggest that you ask this number of questions. Two-three questions will be more than enough to show your interest, and the questions you ask will depend on what is discussed earlier.

Have you ever asked a question that was received well by your interviewer?

First impressions can be lasting impressions – The Employer – Part 2

In the previous blog post we talked about how first impressions are so very important for employees. Similarly for employers, the impression you give to new starters will be a lasting one of you as an employer. Here are some of the things you can do to create a good impression with your employees, and help ensure that they continue to look forward to coming to work:

  • Make sure whoever is on reception knows who is coming and what their name is so they can be welcomed accordingly.
  • A large organisation will have (or should have) a formal orientation program. If you are a smaller organisation, or don’t have an orientation program, a small welcome pack which contains stationery, a list of commonly used phone numbers and a floor plan is a really good start.
  • Have someone show them around the office so they can familiarise themselves with the important things like fire escapes (!), bathrooms, and the chocolate dispensing machine.Thank you!
  • Make sure that whatever desk your employee is sitting at has been cleaned and ready for them to use. There is only one thing more dispiriting for new employees to come into an office and find that the belongings of the previous occupant are still at their desk and that no one has been told they are starting!
  • Make time – make sure your new employee is given time by their immediate supervisor to have the role explained and answer any questions the employee might have.
  • Set calendar appointments for probation reviews so that the employee knows when to expect those meetings and how to prepare for them.
  • Assign a buddy – if the organisation is a large one, assign a buddy for your new employee so that they have a peer they can turn to if they have any questions.
  • Say thank you – nothing brightens the day for a new employee than having the boss say “thank you”, even for the smallest things.
  • Wrap up – at the end of your new employee’s first week make sure you take the time to sit down with them and just ask them how they found it and if they have any questions they need answered.

Remember – It’s the little things that count.

First impressions can be lasting impressions – The Employee – Part 1

Do you ever wish you could press the ‘rewind’ button on the remote control of your life? Like the poor person who turned up to work on his first day at work to find out half way through the day that his fly had been undone the entire time?

Our brains have to process thousands of pieces of information at any given moment and this includes decisions about people. Snap judgments about other people – rightly or wrongly – are easy to make. Regrettably when we start a new job, it is very easy for mistakes made early in the piece to create lasting impressions with our employers and colleagues.

Malcolm Gladwell wrote about the speed with which we “size up” people we meet, in his 2005 book “Blink: The power of thinking without thinking”. Our brains have developed in a way to enable them to process information quickly – this is a mechanism that serves us well in dangerous situations but not well in social situations or in situations requiring us to exercise good judgement.

So here are our top tips to make sure you make a great first impression with your work colleagues instead of a bad lasting impression:impressions

  • Avoid giving work colleagues a nickname in your first week. A nickname is an intimacy that has to be earned so try to resist calling people “mate” or adding an “o” to John’s name to make him “John-o” or calling someone whose name is Sharon “Shazza”.
  • If you have a nose ring that you took out for the interview, it will be considered a deception if you turn up to work with it visible, especially if the organisation has a dress code that limits visible piercings. The same goes for tattoos.
  • Beyond time – nothing says “slacker” as someone who is disorganised enough to be late on the first day of work (severe weather events excluded).
  • Avoid saying “in my last job” ad nauseam. No one cares. You’re in this job now and unless you are specifically asked what your previous employers did in a certain situation, keep it to yourself. In any event if there is a better way of doing something it’s best people think it’s your idea not something you’re copying from your previous employer.
  • Smile – even if you’re feeling nervous. Smiling will reduce the stress that you’re feeling and basically tells people (whose brains don’t forget are making thousands of tiny decisions every moment) that you are friendly and approachable.
  • Always shake hands when you’re introduced to someone – regardless of whether that person is a peer, a superior or a junior colleague. Shaking hands (and don’t forget to smile) is a very quick way to establish a friendly rapport.
  • Dress professionally – most recruiters know that what job seekers wear to an interview is generally their best effort, and employers are starting to know this as well. Don’t underestimate the message you send when you turn up to work. Although there is a growing trend for people to wear thongs (shudder) or sandshoes (shudder again) to work and then change into work shoes, we don’t recommend that you do this on your first day.
  • Repeat back people’s names as you’re introduced so that you can try and remember them. If you don’t remember someone’s name the next time you see them, it is okay to say “I’m so sorry I’ve forgotten your name” rather than letting it go 6 times by which stage it’s too late to admit that you’ve forgotten.
  • If someone tries to engage you in gossip, avoid it like the plague. If someone is prepared to tell a new colleague gossip about someone in the office, you can bet your bottom dollar that they’ll be talking about you just as quickly.
  • Say thank you to everyone who helps you along the way – gratitude is a much underrated virtue and showing genuine gratitude to people who assist you along the way will make you go far.
  • And unlike the fellow in the opening paragraph, double check everything is as it should be with your clothing

Your first few days in the job may determine how others perceive you. Make it count.

Don’t be lazy with your CV

When a candidate comes to talk to us about wanting to look for a new opportunity, we often get a copy of their CV, which is one that they’ve used for their last job application, simply updated. And usually their LinkedIn profile has not been updated either.

Of course we can help candidates with their CVs, but we want you to think about writing your CV for the particular job you’re applying for. A one size fits all approach to preparing your CV is not going to make you stand out from the crowd, particularly for roles, which are going to have a number of applicants.resume

Your CV and your LinkedIn profile are your best marketing and personal branding tools when you are searching for a new job, or career.

A CV that is a chronological list of your work experience is not only boring to write but it’s boring to read as well! Employers are looking for skills not a list of where you have been employed:

So here are my tips for preparing the CV that will get you noticed;

  • Look at the job description or role you’re applying for and jot down the major parts of your experience that fit the job description
  • Think about the skills you have acquired that are transferable to this role even if they do not quite fit. This could be from something you did five years ago that you generally think is irrelevant now
  • Now look at your CV and see how it can be re-worked so that the person looking at it can see that you have the skills required to do the job
  • List your skills first followed by your employment history
  • Use keywords from the role description or job advertisement that are going to attract the attention of the person reading it

Once you’ve done that, redo your CV for the next job you apply for in the same way.

Of course we are always available for help.

Know Your Strengths But Be Aware of Their Shadows

How often do you hear the expression ‘play to your strengths’? It is good advice and there is nothing more certain that your success will depend on your ability to not only know your strengths and develop them, but to work on and improve your weaknesses as well.Strengths

But did you know that the very strengths you possess have a ‘shadow’ side which are in fact weaknesses, or in some cases, faults to which you may be blind. We never see ourselves as others see us – as people tend to focus on our positives in a career sense, and self reflection, or getting feedback from others can often be a shock when we realise that the very character attribute we are proud of is seen as a flaw or weakness by others.

Sometimes we know what our strengths are and sometimes not. Your performance review will provide some insight into your professional development but not necessarily the character traits that are your strengths and weaknesses. A great way to find out by independent assessment is through the Gallup Strengths Center*. This is a relatively cheap online tool and will give you a good guide to your strengths and how to best use them. But what are the shadows? The dark side of our strengths?

The table below will give you some insight into some common strengths and the ‘shadow’ that comes with them. If you identify with any of the strengths statements in the left hand column, honestly assess whether others may see the shadow side of those strengths, listed in the right hand column and commit to minimising those, while at the same time adding value with your strengths.

Strength Shadow
I make decisions quickly Perhaps don’t listen to the suggestions of others; bossy
I am an excellent drafter of documents Perhaps nitpicky with others if they don’t write exactly the same way
I am extraverted and get on well with clients Perhaps seen as loud and obnoxious; intolerant of introverts
I set high standards for myself and others Perhaps unforgiving of others
I am very assertive Perhaps aggressive
I am very spontaneous Perhaps disorganised
I am very ambitious Perhaps self centred and impatient
I am very intelligent Perhaps arrogant and dismissive of others
I am strategic Perhaps one eyed
I am a perfectionist Perhaps overly criticial, uncompromising
I am very detail oriented Perhaps may miss nuances in situations
I am very driven Perhaps hard on others, and may become exhausted and won’t admit it

Remember:

“In the shadow of your strength lies your weakness”

 *empire careers has no interest, financial or otherwise, in Gallup Strengths Center, and this tool is for personal use only by clients.

10 things to never say in an interview!

Your goal in an interview is to get across to the interviewer that you can do the job, have the skills that they are after, have the right personality traits for the team and that you have drive and ambition.Things-to-never-say-in-an-interview

To help prepare for an interview, here are a list of things you should never say in an interview. No matter how perfect your experience is for the role, the following faux pas ought to be carefully avoided. The market is a very tight and competitive one and you want to avoid raising red flags.

1. “Arghhhh, my last employer…”

No matter how awful your last company was, you never bad mouth a former employer in an interview. If you cannot be positive, be neutral. Focus on what you learnt from the role.

2. “I didn’t get along with my boss.”

Equally, you must never speak negatively about anyone you have worked with in the past. Saying that you did not get on with your superior (or any-one you have worked with) even if warranted, will make the interviewer wonder whether you are the one that is difficult to work with.

 3. “I’m really nervous.”

Even if you are, no employer wants to hire someone who lacks confidence. Do not admit that you are nervous even if you are. Appear confident even if you are not. Before any interview, take a few deep breaths and try to relax.

4. “I’ll do whatever.

All employers want to hire someone who is passionate about what they do. To say that you will do whatever, gives the impression that you are just desperate for a pay cheque and not committed to working for the company.

 5. “I know I do not have the experience.

When you start by apologising for lack of experience in an interview, you are implying that you should not be hired. In an interview, always focus on your strengths, your transferable skills, your drive and enthusiasm for the role and the company.

6. “I think outside the box.

Avoid clichés and buzzwords. Remember to always describe your skills and abilities by using actual examples of what you have done in previous roles.

7. “No, no questions.

Saying that you do not have any questions gives the impression that you are not that interested to learn more about the role and/or the company. Before an interview always have questions prepared. It is always better to have lots of questions than none.

8. “Sorry I’m late.

Never be late for an interview.

9. “Sorry I’m early.

Never arrive to an interview more than 10 minutes early. Be punctual but not too punctual. Being too early will put pressure on the interviewer to drop what they are doing and commence the interview earlier than scheduled. Remember that the time was set for a reason and interviewers have busy schedules.

10. “I’ll have a glass of the Pol Roger.

If your interview is to take place over a meal, make sure you take the interviewer’s lead. Wait and see what they order. Ask if they have been to the restaurant before and ask what dish they would recommend. Always choose something around the same price range that the interviewer orders. Avoid ordering any alcohol, even if the interviewer insists. Simply because the interview is taking place in a restaurant, it is still an interview. You must be on your best behaviour.

Best of luck!

GRADUATES – Your Time Is Now

It is that time of year when law graduates who are finishing their graduate year are being admitted as solicitors.  It is a huge achievement and an exciting time – studying your degree, working and now finishing that process with admission to practice.

So what’s next?Close up of a graduation cap and a certificate with a ribbon

In one sense you are starting again – just as you left school and then started Uni, you left Uni and then started work, now you are a junior lawyer starting on the bottom of the career ladder, or as Sheryl Sandberg calls it, the career jungle gym.

There is a great deal of responsibility that comes with a practising certificate – make sure you know and understand all the rules relating to professional conduct.  You are part of a proud profession and your ethical standards are of utmost importance.

In your new role, make sure you understand the performance expectations for your role.  If there are things that you know are a development need, don’t avoid this but treat it as a priority.  For example if public speaking causes you anxiety but you are expected to deliver presentations to clients then avoiding this is only going to hold you back. Master it as an art and practice this important skill.

Make sure you understand any charge out rate changes that come with a new salary, should you be in the happy position to have received one. Ask yourself if you would pay your charge out rate if you needed legal advice?  That is a good test of your worth to clients and help you put your hours at work into context. Clients expect value for money – you need to make sure they get it.

If you are working in an area in which you wish to specialise, now is the time for you to start thinking about professional development and how to develop that expertise.  Take advantage of every opportunity you are given to develop your expertise and to work with clients – every such opportunity is a learning opportunity.

Finding a mentor will help with your career development – mentoring relationships often work best when not forced, but rather happen organically. Mentors can not only help with career advice but can also provide you with opportunities to meet the right people and get more work.  Opportunity brings more opportunity so don’t miss out.

Make a career plan – and make it flexible to change with you as you develop as a lawyer.

Six ways to get good supervision

In an ideal world, all supervisors will know how to be the perfect supervisor and give good clear instructions, alert you to any ‘red flags’ that you need to know about, and advise of deadlines.DELIVERY PARADE

However life isn’t ideal and supervisors are often busy leading to rushed instructions.

Here are the six best ways to make sure you get good supervision:

Reframe the instructions

You might think it will make you look foolish but you won’t.  Use reframing words like ‘So I understand that you want me to…’ or ‘let me repeat back my understanding’.  This will avoid costly mistakes by ensuring that what the supervisor has said is what you actually heard, and if not, it will help sort that out straight away.

What is the big picture?

If you have a discrete task assigned, ask for some detail about where this task fits in to the broader matter – context is important.  And on this, ask about the client and the relationship – are there any ‘red flags’ with that client that you need to know about or particular ways the client likes work delivered.

What are the deliverables?

Find out if your supervisor wants a draft that can go to the client, or a short dot point summary.  Ask how much time the supervisor expects you might spend on it.  There is no point spending ten hours researching a topic and drafting a lengthy document if you were expected to spend two hours and give a verbal report on your findings.

What are the timeframes?

Find out up front when the work is expected to be finished.  Busy people assume others know what is going on, but you don’t.  Is the work due tomorrow, by the end of the week, or is there no real rush?

Are there any resources you can use?

Reinventing the wheel is a waste of time.  When discussing what needs to be done ask if there are any precedents that might be useful, or people who have done something similar before.

Ask for feedback

When the work is finished, ask for feedback.  If your work was used in a client matter, ask what was changed and what you could have done better. True mastery comes with feedback and acting on it.