Effective Workplace Communication

Written by Tarnya Mangano – Recruitment Consultant (Legal Support) Brisbane, QLD

Simple, but sometimes we all forget the art of effective communication, especially in our workplaces.  Of course, we all think we have great communication skills, and every job requires them – but what does it really mean?  And what does it mean to have these skills when it comes to your job?

Communication is about more than just exchanging information.  It’s about understanding the emotion and intentions behind the information.  Effective communication is also a two-way street.  It’s not only how you convey a message so that it is received and understood by someone in exactly the way you intended, it’s also how you listen to gain the full meaning of what’s being said, to make the other person feel heard and understood.  Communication, whether verbal, written or visual can be expressed in positive (assertive) or negative (aggressive, passive) ways.  People need to take feedback from how others interpret or perceive how they are communicating.  Sometimes we can be perceived as aggressive even though it is not intended.  It is all about how the other person has “heard” your communication.

Communication is the key to all successful projects and a lack of adequate communication can prove to be the downfall of many, which would otherwise be successful.  Effective communication can certainly help you develop your connections with others and improve teamwork, decision making, and problem solving.  It enables you to communicate even negative or difficult messages without creating conflict or destroying trust.  Effective communication in the workplace can also increase work productivity and output which leads to the success of the business.

Good communication skills are some of the simplest, most essential and most useful tools for success you can possess.  In fact, they are probably the number one ability sought by employers. 

Some key skills we all need to be reminded of to improve our communication;

  • Become an engaged listener,
  • Pay attention to nonverbal signals,
  • Keep stress in check,
  • Empathise and encourage,
  • Assert yourself.

Regardless of what field you’re in and despite the apparent hollowness of the term, honing your ‘communication skills’ will pay you back many times over.  If you get it right, you’re guaranteed to have a much smoother path through life and your career.